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Ask a question, we're here to help!
Or call us directly at 1-866-877-7050 - 7:00am to 3:30pm EST, Monday-Friday.
Q. What if I'm tax exempt?

A. If the order is shipping outside of New York state you will not be charged sales tax.

We are required to collect sales tax from taxable customers in our home state of New York. Appropriate local sales tax will be calculated automatically and added to your purchase at checkout.

If the order will be shipping within the state of New York and you are tax exempt, please email (orders@archivalmethods.com) a copy of your tax exemption certificate. You may also fill out a blanket certificate.

We will apply the exemption to your order once order is received and issue a refund to your original payment method. We will keep a copy of your tax exemption certificate on file for future orders.

Q. How do you track an order?

A. Visit our order tracking page. › track-your-order


Q. Can you help recommend products for a project?

A. Send us a e-mail with a complete description and measurements and we will respond with our recommendations.


Q. Do you have a print catalog?

A. You can view our print catalog online here. You can order a printed copy here.

Q. Where can I sign up to receive email news and promotions?

A. You can register your email here. We will send you archival news, tips & special offers. Please be assured that your information will only be used by Archival Methods, it will not be provided to another company. Also, when you provide us an your email at time of order you will be added you to the email list however, you may unsubscribe from the list at anytime.


Q. How do I start an institutional account with your company?

A. Visit our institutional-accounts page. › institutional-accounts

Q. What about international shipping?

A. If you are shipping to a country outside of the United States, you will be presented with the Zonos International Checkout page. Select the appropriate country from the drop down menu and you will see international shipping costs as well as duties and taxes for your shipment.


Q. Can I pick up items at your location?

A. Yes. If you would like to pick up your order in person from our Rochester, NY warehouse there is an option to do so during checkout.

Q. What is your return policy?

A. Returns must be made within 30 days of receiving your order. To request a Return Material Authorization (RMA) form, email orders@archivalmethods.com or call us at 866-877-7050 from 7am - 3:30pm ET. Include the RMA in your package for timely processing of your return.

Items must be received in new, as-shipped condition. Failure to include the RMA will delay the processing of your return. We will refund the original price of the product (all shipping charges excluded).


Q. Where do I send returns?

A. Archival Methods, 655 Driving Park Avenue, Suite #5 / Dock #8 Rochester, NY 14613